For guests with food allergies

At our hotel, we put the safety of our guests first, so that you can enjoy your meal. We will do our best to accommodate food allergies.

1.If you have any allergies, we ask that you please make a reservation and inform us of your details prior to your visit. Therefore, we ask that you understand if we receive your request on the day of your arrival without prior notice, we may have to refuse your request based on the safety considerations.

2.Allergen-free food and beverages are handled in the same kitchen and may share cookware and equipment with a variety of other foods and ingredients. Due to the risk of cross-contact, we are unable to completely prevent contamination with trace amounts of an allergen.

3.The allergen information we use is based on the ingredient information (food labeling) of the ingredients used and from their manufacturers, etc.

4.In instances where it may become difficult to provide safe food and beverages to a guest, or if symptoms are too severe, we may have no other choice but to decline service to that guest.

Art Hotel Osaka Bay Tower
General Manager